Service management: driving the future of IT /
Global ITSM adoption has grown exponentially under the aegis of the itsSMF. Information technology service management is a process-oriented approach for managing large-scale IT systems that focuses on the delivery and support of quality IT services rather than on technology per se. ITSM accomplishes...
|Acceso en línea:||https://catalogo.ucatolica.edu.co/cgi-bin/koha/opac-detail.pl?biblionumber=12699|